Terms and conditions


My Best Friend Dog Care and Grooming Ltd (“MBF”) “Client” Grooming “Agreement” & Terms & Conditions of Service

Current Vaccinations/Veterinarian Information: By signing this Agreement the Client confirms the Dog(s) is/are up to date with vaccinations for Canine Parvovirus, Canine Distemper Virus, Leptospirosis and Infectious Canine Hepatitis. Proof of vaccination and any other veterinary treatment records shall be provided on request.

Health or Medical Problems & Senior Dogs: Grooming procedures can be stressful especially for a senior dog or dog with health problems, they can expose hidden/unknown medical problems and/or aggravate a current one both during and/or after the groom. In the best interest of the Dog(s) this Agreement gives permission to obtain immediate veterinary treatment should it be deemed necessary. MBF will make best efforts to contact the Client prior to taking the Dog(s) to MBF’s retained veterinarian or to any other veterinarian that is available. By signing the Agreement it is expressly agreed that any and all expenses arising from the provision of veterinary care are the responsibility of the Client

Fleas/Ticks: MBF strives to be a flea/tick-free environment. If the Dog(s) have a flea or tick infestation MBF will insist that the Client reschedules the appointment once the flea or tick problem is under control. In this event a missed appointment charge equating to 50% of the quoted price is payable. Dogs with a flea or tick infestation carry a risk of anaemia, infections, tapeworms and other health problems and it is recommended that a veterinarian is contacted for advice on the best treatment for the given situation. Treating all pets in the household as well as treating the home will help keep fleas and ticks under control on a permanent basis. If fleas are found on the Dog(s) MBF will bathe the Dog(s) in a flea shampoo and subsequently treat the salon, this will incur an additional £10 charge on the grooming bill. If ticks are found an additional charge of £5 will be added for their removal.

Accidents: Grooming equipment is sharp and whilst extreme caution and care is used there is always the possibility that an accident may occur. Possible injuries can include but are not limited to cuts, nicks, scratches and quicking of the nails. In most cases this can happen due to excessive movement by a dog during the grooming process. Whilst every effort is made to ensure the Dog(s) is/are groomed as safely as possible if the Dog(s) do/does not accept the process MBF reserve the right to cease grooming at any time. In this event the Client agrees to pay the charges quoted in full.

tel: 01367 860052 mob: 07788 290803 mob: 07702 041230 email: info@mybestfrienddogcare.co.uk web: www.mybestfrienddogcare.co.uk

My Best Friend Dog Care and Grooming Ltd Lechlade Rd, Langford, GL7 3LA Company Registration: 09498479

Matted Coats: Dogs with severely matted coats need extra attention. Mats in a dog’s coat can grow tight and may tangle a dog’s skin, or eventually tear it open. MBF will not cause any undue stress to any dog by attempting to de-matt a coat for more than 15 minutes as specified by the Animal Welfare Act 2006. Mats can be very difficult to remove and may require a dog to be shaved. When necessary, removing a heavily matted coat includes the risk of nicks, cuts and/or abrasions due to warts, moles or skin folds trapped in the mats. Heavy matting can also trap moisture and/or urine near the dog’s skin allowing mould, fungus and/or bacteria to grow which may cause skin irritations that existed prior to the grooming process. Torn skin from mats can also harbour maggots. After effects of mat removal procedures can include, but are not limited to itchiness, skin redness, self-inflicted irritations or abrasions and/or the failure of the coat to regrow. Shaved dogs are also prone to sunburn and should either have sunscreen applied daily or should be kept out of the sun until the coat grows sufficiently to protect the skin. In some cases dogs may also exhibit brief behavioural changes. Prevention is the best defence against matting by scheduling regular grooming appointments in addition to daily brushing. If the Dog(s) need to be shaved to remove matting by signing this Agreement the Client acknowledges and agrees to the procedure and any and all associated risks.

Aggressive or Dangerous Dogs: The Client agrees to inform MBF if the Dog(s) bite, has ever bitten and/or has ever been aggressive to people, other animals and/or becomes and/or has ever become aggressive during part or all of the grooming process. MBF reserve the right to refuse or stop services at any time before or during the groom and to charge an aggressive dog fee of £10 in addition to the regular grooming charge. If the Dog(s) should bite and/or become aggressive the Client agrees to be responsible for any and all related medical bills, costs, loss of income and/or equipment damage.

Hold Harmless Agreement: By signing this Agreement the Client agrees to hold MBF its’ owners, employees and Directors harmless from any and all damages, loss, and/or claim arising from any and all medical conditions and/or injury to the Dog(s), either known or unknown to MBF. It is also further understood and agreed that the terms of this Agreement can change at any time, without notice, and will overwrite any and all prior signed contracts or releases.

I have read and agree to the policies of My Best Friend Dog Care & Grooming Ltd

“Dog(s)” name: .......................................................................
“Client” name:.........................................................................
Signature:.................................................................................
Date:..........................................................................................